Returns & Exchanges

We want you to be completely satisfied with your professional hair care purchase; if you are not, we offer a 30-day window for returns on all Keune products. Please ensure items are in their original packaging and have at least 75% of their contents remaining to qualify for a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Pack Your Items

Securely place the products in their original shipping box or a similar sturdy container to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing